Returns & Exchange Policy
Damage During Transit:
If an item is damaged during transit, please let us know within 5 calendar days of delivery. We will then process a claim to get the damaged item repaired, replaced
or refunded at no additional cost to you. Please keep all original packaging materials during this time as they
will be required for a damage claim.
Exchange or Returns:
No returns will be accepted.
Exchanges can be made
for defective items within 7 calendar days of delivery. Exchange
requests made after this time period will not be
granted. All sales are final on floor model or
Request for Exchange:
Please notify us that you will exchanging an item. We will then provide you an
exchange authorization number. Please make sure this is written on the address label of your return. With your return shipment, please also include a short note and contact information regarding this
Once we have received the item being exchanged, please
allow us up to 7 business days to process your
request. Please note that all exchanges may be subject to a
15% restocking fee. If the item is damaged in any way, your request will be denied. Original shipping costs will not be refunded. If the item shipped with a free shipping promotion, the actual shipping charge will be deducted from your balance. Refunds will be made using the same payment method that was used to purchase the item.
Return Shipping Costs:
The customer is responsible for all return shipping costs back to us.
Please purchase insurance for all return shipments in
case of damage or loss. We are not responsible for the item should it be damaged or lost during transit.
Exchange Shipment Deadline:
All exchanges must be shipped back to us within 15 days
of requesting a returns authorization number. If your return shipment is received beyond this time period, your request will be denied. It will then be your responsibility to have the item shipped back to you if you miss this deadline.
Should there be a need to cancel an order placed, please let us know as soon as possible. If paying with a credit card and your order has not been processed, no charge will be made. If your credit card payment has been processed, a
4.5% credit card transaction fee will be charged for the cancellation. If your order has already shipped, you may return the item once you have received it, following the above guidelines. Please note that there is no way for us to cancel a shipment while it is in transit.